Platform Access
- How can I access the Nivoda Platform?
- Who can buy on Nivoda?
- Why can’t I see prices?
- What is KYC?
- Why is my account not verified?
- Can I give my sales team access to buy from Nivoda?
Platform Features
- Can Nivoda source any diamond for me?
- Can I place stones on hold with Nivoda?
- How do I contact Nivoda's Customer Support Team?
- How can I find matching pairs on Nivoda?
- Can I save stones for later or shortlist them?
- How can I share stone details to my customer from Nivoda?
Ordering
- What are "Sealed, non-returnable" stones?
- Does Nivoda offer a memo period on stones?
- Is there a minimum order value?
- My order is not confirmed, when will it update?
- My purchase order is sold out, what are my options?
- How long does QC take?
KYC and Privacy
- How can I KYC verify my Nivoda Account?
- Why do I need an OTP and what if I don’t receive it?
- What is Nivoda's Change of Address Policy?
- What is KYC and KYB?
- Why do we need the ID of a legal entity's director?
- Why is KYC verification important for Nivoda and our customers?
Invoices & Payments
- Are there credit card or processing fees?
- My account is locked, how do I unlock it?
- My invoice looks wrong, what should I do?
- Where do I find my invoices?
- How do I pay my invoice?
- What payment options do you offer?
Credit & Finance
Delivery
- How long are your delivery timelines?
- Can Nivoda ship to my manufacturer?
- How do I track my order?
- Why do you need Proof Of Address?
- Can I ship to multiple locations?
- Is there a shipping fee?
Returns
- I want to cancel my order - what can I do?
- Can I return stones bought on Nivoda?
- Can I book a Fedex pickup for my return on Nivoda?
- How should I package my return?
- What happens after I send my return?
- Does Nivoda Charge for Returns?
Melee
Lab Grown Fancy Coloured Diamonds
- What are Lab grown Fancy Coloured Diamonds?
- What is the creation process and how is the colour formed in lab grown fancy coloured diamonds?
- Why does the colour of lab grown fancy colour diamonds look different under different lighting or backgrounds?
- Why do some lab grown diamonds change colour under UV light?
- How can I check the true colour of a lab grown fancy colour diamond?
- Why does a diamond’s colour look different in photos or videos?
Gemstones
Diamond Inscription
- What is a diamond inscription?
- How can I check if my diamond has an inscription?
- Are all certified diamonds inscribed with report numbers?
- What are the benefits of having an inscription on my diamond?
- What information can be included in an inscription?
- Can I request an inscription for my diamond if it doesn’t already have one?
Certification & Grading
- Why does my HPHT lab grown stone register as moissanite on my diamond tester?
- Does GIA issue physical certificates for lab grown diamonds?
- How Do Diamond Colour Grades Differ Across Labs (GIA, IGI, EGL, HRD, etc.), and Does This Affect Quality?
- What is BGM?
- Can I view the certificate for a stone on Nivoda?
CVD and HPHT Diamonds
- What are Chemical Vapor Deposition (CVD) and High Pressure High Temperature (HPHT) methods for creating synthetic diamonds?
- What causes the brownish tint in CVD diamonds?
- What causes the bluish tint in HPHT diamonds?
- How do growth conditions and treatments affect the colouration of synthetic diamonds?