Buyer FAQs

Platform Access

• How can I access the Nivoda Platform?
• Who can buy on Nivoda?
• Why can’t I see prices?
• What is KYC?
• Why is my account not verified?

Platform Features

• Is there a minimum order value?
• Can Nivoda source any diamond for me?
• Can I return stones bought on Nivoda?
• My order is not confirmed, when will it update?
• Can I place stones on hold with Nivoda?
• How do I contact Nivoda's Customer Support Team?

Invoices & Payments

• How do I pay my invoice?
• When will I receive my invoice?
• What payment options do you offer?
• Can I pay in my local currency?
• Do I get a refund for returned stones?
• Where can I find my credit notes?

Credit & Finance

• Why am I paying Kriya and not Nivoda?
• How can I make payment to Kriya?
• Can I contact Kriya?
• What is Nivoda Capital?

KYC and Privacy

• What is KYC and KYB?
• Why do we request the ID of the director?
• Why is KYC/KYB important for Nivoda and our customers?
• What happens to the information provided to Nivoda?
• Is KYC/KYB mandatory for all customers?
• What types of documents might we request?

Delivery

• How long are your delivery timelines?
• Can Nivoda ship to my manufacturer?
• How do track my order?
• Why do you need Proof Of Address?

Nivoda Connect - Shopify

CSV & API Feeds

• How do I activate Nivoda Feeds?
• How do I customise the CSV columns?
• How do I set up a new CSV feed using Nivoda's FTP server?
• How do I set up a new CSV feed using my FTP server?
• I have updated the filters/markups/currency on the feed setup page. Does the CSV file get updated immediately?
• How can I get the image of a diamond/gemstone from CSV or API feeds?

Nivoda Showroom

• What is Nivoda Showroom?
• How do I start using Nivoda Showroom?
• Can I make Nivoda Showroom look like my store?
• Can I tweak the products and search results?
• How does pricing and markup work?
• What if a customer wants a consultation?

Shopify

• What is included in the Nivoda Connect - V2 update?
• How do I install the Nivoda feed to my Shopify store?
• How do I set markups for my Shopify feed?

Gemstones

• What are Nivoda Curated stones?
• Can I buy Gemstones from Nivoda?

Melee

• Does Nivoda Sell Melee?

Diamond Inscription

• What is a diamond inscription?
• How can I check if my diamond has an inscription?
• Are all certified diamonds inscribed with report numbers?
• What are the benefits of having an inscription on my diamond?
• What information can be included in an inscription?
• Can I request an inscription for my diamond if it doesn’t already have one?

Certification & Grading

• Do you have more information on Canadamark diamond certification and inscription?
• Why does my HPHT lab grown stone register as moissanite on my diamond tester?
• Does GIA issue physical certificates for lab grown diamonds?
• How do IGI and GIA colour grades differ, and does this affect diamond quality?

CVD and HPHT Diamonds

• What are Chemical Vapor Deposition (CVD) and High Pressure High Temperature (HPHT) methods for creating synthetic diamonds?
• What causes the brownish tint in CVD diamonds?
• What causes the bluish tint in HPHT diamonds?
• How do growth conditions and treatments affect the colouration of synthetic diamonds?