Platform Access
- How can I access the Nivoda Platform?
- Who can buy on Nivoda?
- Why can’t I see prices?
- What is KYC?
- Why is my account not verified?
- Can I give my sales team access to buy from Nivoda?
Platform Features
- Can Nivoda source any diamond for me?
- Can I place stones on hold with Nivoda?
- How do I contact Nivoda's Customer Support Team?
- How can I find Matching Pairs on Nivoda?
- Can I save stones for later or shortlist them?
- How can I share stone details to my customer from Nivoda?
Ordering
KYC and Privacy
- What is an OTP?
- What is Nivoda's Change of Address Policy?
- What is KYC and KYB?
- Why do we request the ID of the director?
- Why is KYC/KYB important for Nivoda and our customers?
- What happens to the information provided to Nivoda?
Invoices & Payments
- How do I pay my invoice?
- When will I receive my invoice?
- What payment options do you offer?
- Can I pay in my local currency?
- Where can I find my credit notes?
- What is an Extended Credit Fee on my Invoice?
Credit & Finance
- Why am I paying Kriya and not Nivoda?
- How can I make payment to Kriya?
- Can I contact Kriya?
- What is Nivoda Capital?
- Can I get a statement of all transactions on my account?
- What is my credit limit?
Delivery
- How long are your delivery timelines?
- Can Nivoda ship to my manufacturer?
- How do track my order?
- Why do you need Proof Of Address?
- Can I ship to multiple locations?
- Is there a shipping fee?
Returns
- How should I package my return?
- Can I return stones bought on Nivoda?
- What is the Returns Fair Use Policy?
- Can I book a Fedex pickup for my return on Nivoda?
- What happens after I send my return?
- Does Nivoda Charge for Returns?
Lab Grown Fancy Coloured Diamonds
- What are Lab grown Fancy Coloured Diamonds?
- What is the creation process and how is the colour formed in lab grown fancy coloured diamonds?
- Why does the colour of lab grown fancy colour diamonds look different under different lighting or backgrounds?
- Why do some lab grown diamonds change colour under UV light?
- How can I check the true colour of a lab grown fancy colour diamond?
- Why does a diamond’s colour look different in photos or videos?
Gemstones
Melee
Diamond Inscription
- What is a diamond inscription?
- How can I check if my diamond has an inscription?
- Are all certified diamonds inscribed with report numbers?
- What are the benefits of having an inscription on my diamond?
- What information can be included in an inscription?
- Can I request an inscription for my diamond if it doesn’t already have one?
Certification & Grading
- Do you have more information on Canadamark diamond certification and inscription?
- Why does my HPHT lab grown stone register as moissanite on my diamond tester?
- Does GIA issue physical certificates for lab grown diamonds?
- How do IGI and GIA colour grades differ, and does this affect diamond quality?
- What is BGM?
- What is the Responsible Jewellery Council (RJC)?
CVD and HPHT Diamonds
- What are Chemical Vapor Deposition (CVD) and High Pressure High Temperature (HPHT) methods for creating synthetic diamonds?
- What causes the brownish tint in CVD diamonds?
- What causes the bluish tint in HPHT diamonds?
- How do growth conditions and treatments affect the colouration of synthetic diamonds?
U.S. Trade Tariffs
- What are trade tariffs?
- What effect do tariffs have on businesses and consumers?
- What are some of the major U.S. tariffs currently in place?
- What impact will the tariffs have on me?
- Will my pricing change because of the tariffs?
- Will there be delays in shipments because of the tariff?