Stones marked "returnable" in the listing are eligible for return in accordance with our Fair Use Returns Policy.
To initiate a return, please follow our step-by-step guide: Submit a Return.
Return Timeline
- Stones are returnable within 35 days of delivery.
- The items must be in Nivoda's possession no later than the 35th day.
- You must return your goods to the Nivoda office specified on your return label. Your return must be returned to the Nivoda office it came from. This is particularly important for our Canadian customers who have had their transit routes updated to avoid US Import Tariffs.
Return Limitations
- You may return up to 4 items per month.
- Any returns exceeding this limit will incur a 35 USD charge for each additional item.
Important Notes
- Shipping fees are non-refundable.
- Melee stones and stones marked as "non-returnable" are not eligible for return.
- If your return is missing any elements or if the stone is received and deemed to be damaged, your return may be cancelled and the goods returned to you.