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When you return a stone, the outcome depends on your payment status:
If your order has been invoiced but not fully paid:
The return amount will be credited to your open invoice, reducing your total balance payable.-
If the order has been paid in full or is not yet invoiced:
We will issue a credit note, which you can:Request a refund (processed within 4–5 business days), or
Keep open to apply to future invoices.
Important Notes
If you paid by credit card, the merchant processing fee charged by your provider (e.g., Visa or Mastercard) is non-refundable, even in the case of a return. We recommend considering this when choosing your payment method.
To apply a credit note to open invoices, please contact us