After submitting your return, please use the Nivoda prepaid label to ship your item so we can track its progress.
Once your return arrives at the nearest Nivoda office, our team will conduct a quality check to confirm the item is in its original condition.
-
If the item passes QC, we will return it to the supplier and automatically issue a credit note (less any shipping fees).
~ If you have not yet paid for the stone/s, the credit note will be applied to the corresponding invoice to reduce your outstanding balance.
~ If you have already paid, you can apply the credit note to other open invoices, save it for future use, or request a refund. -
If the item does not pass QC, we will contact you to discuss further. The stone/s will then be shipped back to you.