To ensure your return arrives safely, please follow these packaging guidelines:
- Include all goods received with your order. This includes stone, certificate, certificate slips, certificate packaging plus stone packaging including briefkas and sponges.
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Use the original packaging and any protective wrapping.
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Securely seal the parcel to prevent movement or damage during transit.
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Place the items in a tamper-proof, discreet outer box or envelope with no visible indications of the contents.
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Repackage the items under suitable security conditions, such as in view of CCTV, to maintain shipment integrity.
Returns must be packaged in accordance with our terms and conditions.