Introduction
This article explains how payment confirmation works. In most cases, payments are recorded automatically and no longer require manual review. If you are asking, Can you confirm that my payment has been received?, the steps below will help you check the status of your payment.
How payment confirmation works
When a payment is made, the system may update the invoice status automatically once the payment is received and matched to the correct invoice. Sending proof of payment is not necessary unless you have been asked to provide it for a specific reason.
How to check whether your payment has been received
- Check your invoice or account status to see whether the invoice is marked as paid, settled, or completed.
- Review your payment method to confirm that the transaction was completed successfully.
- Allow time for the payment to clear, especially if you paid by bank transfer or another method that may take longer to process.
- If your account still shows the invoice as unpaid after the expected processing time, contact support with your payment details and invoice number.
Information to include when contacting support
- Invoice number
- Payment date and time
- Payment amount
- Payment method
- Proof of payment, if available
Additional information
If you have already sent proof of payment, please note that it may not require manual review. In many cases, the system confirms receipt automatically once the payment has been matched correctly. If you need help with a specific invoice, please reach out to support.