Your order will go through several stages as it makes its way to you. Here’s what each status means:
Main Order Statuses:
- Purchase Order: Your order has been received. Our buying team is confirming availability with the supplier. Expect an update within 24 hours.
- Awaiting Payment: If you selected upfront payment, you’ll receive a proforma invoice that must be settled before your order is confirmed. If you selected 3, 30 or 60 day payment terms, your order will skip this status.
- Confirmed: The supplier has confirmed availability, and the order is now in QC. You may receive a QC confirmation request via email that requires your action before the order moves forward.
- In Transit: Your order has left the origin and is traveling between Nivoda offices.
- In Customs: Your order is being processed through customs.
- Shipped: Your order has left your local Nivoda office or is on its way directly to your delivery address. You’ll receive an email with tracking details at this stage.
- Delivered: Your order has arrived at its final destination
Other Order Statuses You May See:
- Initiated: Your return request has been processed. Please use the pre-paid return label to send your item back to the nearest Nivoda office.
- Returned: Your return has arrived, passed QC, and has been sent back to the supplier.
- Cancelled: Your order has been canceled due to availability issues or QC failure.
- Lost: Unfortunately, the order has been marked as lost in transit by the courier. We will be in contact with you to organise next steps.