How do I set my delivery address when ordering?
Before confirming your order, you'll be prompted to select your delivery address. Addresses must be a registered business address — we're unable to deliver diamond shipments to residential addresses. If an address isn't recognised by our system, you'll see an error at checkout and will need to contact customer support to add it manually.
Can I change my address after placing an order?
Address changes are possible in some circumstances, but there are strict time limits depending on where your order is in the process:
| Order Status | Address Change Possible? | How |
|---|---|---|
| Pending / Processing | Yes | Contact customer support immediately, changes must be made before dispatch. |
| Dispatched — in transit | Sometimes | Carrier address change may be possible but charges may apply. Contact customer support immediately. |
| Out for delivery | No | Redirect to a carrier hold location may be possible, contact customer support. |
All address changes are subject to verification. For details on what documentation is required, see What is Nivoda's Change of Address Policy?
Can I ship to a different country than my billing address?
As a default, your delivery address must be in the same country as your billing address. If your business operates across multiple countries, you'll need to request cross-border delivery approval from customer support before placing the order. This isn't available on a per-order basis at checkout.
Can I collect my order from a Nivoda office?
In some markets, Nivoda offers the option to collect your order from a Nivoda hub or partner office. If you see "Office Pickup" as a delivery option at checkout, you can select this to collect your stones directly. Contact customer support if you're unsure whether this option is available in your region. See; Can I pick up my order from the Nivoda office?