This is an intentional feature of Nivoda Connect. When a customer adds a diamond to their cart, a new product is created in your Shopify store. This serves two key purposes:
- It allows you to easily locate and reference the diamond once it’s been added to cart or ordered.
- It prevents overloading your Shopify store with the full Nivoda inventory of more than 1 million diamonds and gemstones.
Only the products that your customers actively engage with are added to your store.
Can I remove these products?
Yes, you can manually delete these diamond or ring products after they’ve been created. This won’t affect any existing orders, which will still appear in your Shopify admin for your records.
How can I automate the removal of these products?
You can automate product removal using the Shopify Flow app. Here’s a basic guide on how to set it up:
- Install the Shopify Flow app from the Shopify App Store
- Create a new workflow
- Set the trigger to: Product Created
- Add a condition: Product Type = diamond
- Add an OR condition: Product Type = ring
- Add a wait time (we recommend a few days, to allow the Nivoda Stock ID to be saved post-order)
- Add a condition: Product Quantity greater than 0 - to make sure the product was not purchased
- Add an action: Delete Product OR Update product status (to Draft)
Important: If you have other products with the same product type ("diamond" or "ring"), this workflow will apply to them as well. We recommend using a slightly different product type (e.g., "diamonds" or "ring design") for your own inventory to prevent conflicts.