In the rare event that a carrier officially determines a parcel to be lost, Nivoda provides full protection for your purchase.
Notification: You will receive an email notification as soon as a parcel is declared lost by the carrier.
Replacement Options: Our sourcing team will immediately look for alternative stones with identical or better specifications to fulfill your order.
Refunds & Credits: If you do not wish to wait for a replacement, we can issue a full credit to your account or process a bank refund for any prepaid amounts.
Is my order insured during these delays?
Yes. All Nivoda shipments are fully insured from the moment they leave the supplier until they are signed for at your door. You are never financially responsible for a stone that is lost or damaged during the standard shipping process, provided you use our platform-arranged couriers.