In rare cases, carriers may determine a parcel to be lost. If this happens, rest assured that our team is already working to resolve the issue and find alternative comparable items to fulfill your order.
You will receive an email notification if your order is deemed lost, along with options for replacement items with similar specifications, or the option to cancel your order.
If you’ve prepaid for your order and choose to cancel, we will issue a credit to your account for use on a future order, or we can process a refund if preferred.