Nivoda uses a network of specialist diamond couriers and international carriers. The carrier assigned to your shipment depends on your delivery country, the total order value, and the destination office used for that shipment.
Our carrier partnerships are reviewed regularly and may change over time to ensure we are always offering the fastest and most reliable service available.
Carrier breakdown by region
| Region | Primary Carrier | Notes |
|---|---|---|
| USA & Canada | FedEx International Priority / UPS | Direct to your door. Tracking number provided at dispatch. |
| UK & Europe | FedEx, UPS or Brinks | Brinks used for high-value shipments. Tracking via Brinks portal initially, then FedEx or UPS for some legs. |
| Middle East | FedEx International Priority | Direct delivery. Customs clearance may require buyer action (see below). |
| Australia & APAC | FedEx International Priority | Standard FedEx tracking throughout. |
| Latin America | FedEx, UPS or DHL (market-dependent) | Contact customer support if tracking appears stalled — customs holds are common. |
Please note: carrier assignments may vary by market conditions, shipment value, and availability. The carrier used for your order will be confirmed at the point of dispatch.
Why two tracking numbers sometimes appear
For orders routed through European hubs, you may receive two separate tracking references: a Brinks AWB for the initial carrier leg, and a FedEx or UPS tracking number once the parcel enters the domestic network. Both are valid — use the most recently updated one to see the current status.
If your shipment shows a Brinks tracking link but you were expecting FedEx or UPS, this is normal for high-value European routes. Brinks hands off to the domestic carrier for the final leg and a new tracking number will appear once that transfer completes — usually within 24 hours.
What if my tracking stops updating?
If tracking has not updated for more than 48 hours, it usually means one of the following:
- The shipment is in transit between carrier legs (e.g. Brinks to FedEx or UPS handover).
- The parcel is held at a customs checkpoint — see our customs clearance article for guidance.
- The carrier attempted delivery but could not complete it — check your tracking link for a failed delivery notice.
If tracking has not updated for 72 hours or more, contact us and reference your order number. Our team will escalate directly with the carrier.