Credit notes are most commonly issued when:
You return a stone and the return has been processed.
A shipment is lost in transit and a credit is issued instead of a replacement.
Nivoda applies a goodwill adjustment to your account.
Where can I find my credit notes?
To view your available credit, log in to your Nivoda account and go to Finance > Credit Notes.
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Available: These credit notes have a remaining balance that can be used to offset future invoices
Used: These credit notes have already been fully applied to previous invoices.
How do I apply a credit note to an invoice?
If your credit note relates to a returned stone that hasn’t been paid for yet, we will often automatically apply it to reduce the corresponding invoice total.
For any other open credit notes, they must currently be applied manually by our team. If you wish to use a credit balance to pay for an order, please contact us. Our team will apply the credit and update your invoice status for you. We are working on making this a self-service feature in a future update.
Can I get a cash refund instead of a credit note?
Yes, in some circumstances. While credits from returns are normally held as account credit, you can contact us to request a bank refund.
Method: Refunds are processed by bank transfer only—we do not process refunds back to credit or debit cards.
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Timeline: Processing typically takes 4 to 7 business days once approved.