This depends on the payment method you selected at checkout:
| Payment Method | When you'll receive your invoice |
|---|---|
| Upfront payment | A proforma invoice will be sent to your email within 24 hours of order placement. Pay as soon as possible — upfront payment orders will be cancelled after 7 days if payment is not received. |
| Credit terms (3, 30 or 60 days) | Your invoice is issued once the order passes quality checks and is dispatched. You may receive multiple invoices per checkout depending on the order's origin and processing time. |
What do the invoice statuses mean?
| Status | What it means |
|---|---|
| Awaiting Payment | Invoice has been issued and the due date has not yet passed. |
| Processing | Payment has been initiated and is currently being processed. |
| Overdue | The due date has passed and payment has not been received. An extended credit fee of 0.2% of the invoice total will apply daily to your next issued invoice. |
| Paid | Payment has been received. No further action required. |
Why does my invoice still say "Awaiting Payment" after I've paid?
- Bank transfer — We'll mark your invoice as paid once the funds clear, which may take a few business days depending on your bank.
- Credit card — Payments are typically processed instantly or within a few minutes. If it's still showing as Awaiting Payment after that, contact us and we'll look into it.
What's the difference between a proforma and a final invoice?
A proforma invoice is issued first and acts as a price confirmation before your order is dispatched. Your final tax invoice is issued once your order has cleared quality checks and been dispatched. If you need a final invoice for an order still showing proforma status, check whether the order has fully cleared QC and dispatch — the final invoice is generated automatically at that point.