Some standard Shopify features and third-party services are designed for general e-commerce and may not fully support high-value or regulated products such as diamonds and gemstones. If you would like to use alternative payment providers and fulfilment services that support high value goods, this guide is for you.
This guide covers:
- Managed markets
- Shopify shipping
Shopify payments
- Managed Markets:
Shopify Managed Markets uses predefined carriers and international shipping configurations that are typically not suitable for loose diamonds or high-value jewellery.
Carriers commonly used within Managed Markets:
- Do not support loose diamonds
- Apply shipment value limits (often around USD $5,000)
- May automatically restrict checkout in certain countries
If Managed Markets remains enabled, Shopify may automatically block checkout or hide products in certain regions.
How to Disable Managed Markets
- Log in to your Shopify Admin
- Go to Settings → Markets
- Select the market that uses Managed Markets
- Click Deactivate (or remove Managed Markets configuration)
If you're unsure, contact Shopify Support to confirm Managed Markets is fully disabled.
- Shopify Shipping
Loose diamonds and high-value jewellery shipments (typically above ~USD $5,000) are often classified by carriers as:
- High-value goods
- Monetary items
- Restricted commodities
Standard ecommerce labels generated inside Shopify:
- May not support these product categories
- Often do not provide adequate insurance coverage
- May invalidate claims in the event of loss
How to ship your diamonds, gemstones and jewellery
Fulfil orders using a specialist insured jewellery courier such as:
- Brinks
- Malca-Amit
- Ferrari Group
- Your existing secure logistics provider
Always confirm:
- Insurance coverage limits
- Customs handling capability
- Commodity acceptance policies
- Shopify Payments – Important Considerations
If you are using Shopify Payments, please be aware it operates under its own compliance and risk framework.
Because loose diamonds and high-value jewellery are considered higher-risk categories, Shopify Payments may:
- Request additional documentation
- Place temporary holds on transactions
- Apply rolling reserves
- Delay payouts during account reviews
These policies are determined entirely by Shopify and its payment processors providers partners.
Alternative payment providers are included below:
- Authorize.Net (setup guide here)
- PayPal
- Stripe (where permitted)
- Other high-risk or jewellery-specialist processors
Selecting and managing your payment processor remains your responsibility.