This FAQ explains how Nivoda protects your intellectual property when you use our Platform to create Custom or Personalised Jewellery. It's a plain-language summary of Clause 11 of our Supply of Goods Terms and Conditions. If anything here conflicts with the Terms, the Terms govern.
Who owns my design once I upload it to Nivoda?
You do, fully and exclusively. Uploading your sketches, CAD files, specifications, images, or instructions to the Platform doesn't transfer any ownership to Nivoda, our Group Companies, our Manufacturer who makes your piece. You keep all rights, always.
So what exactly are you allowed to do with my design?
Only what's needed to make your order. We use your design solely to produce your Custom Jewellery, including sharing it with the specific Manufacturer(s) engaged to make it. Once your order is complete or cancelled, that permission ends automatically (except for a limited archive copy, see below).
Will Nivoda or your manufacturers ever sell something copied from my design?
We commit not to knowingly reuse your specific design, or have it replicated for another customer or for Nivoda's own account, by the same Manufacturer(s) who worked on your order. This doesn't mean no other jeweller anywhere can ever make something in a similar style, common settings, stone shapes, and styles that are standard across the trade (a classic solitaire, a halo setting, etc.) aren't and can't be exclusive to any one design. What we're committing to is not copying your specific design through the people who had access to it.
Who else gets to see my design?
Only the internal jewelry team and selected Manufacturers who need it to make your piece, and only once they've signed up in writing to confidentiality, non-use, and non-copying obligations at least as strong as our own commitments to you. We also treat your design as confidential information under our standard confidentiality clause, meaning it's handled with the same care as any other sensitive information in our business.
What if I want my design deleted?
You can ask us to, in writing, at any point. We'll use reasonable efforts to have the relevant Manufacturer permanently delete all copies. In practice, once a design is deleted, our commitment not to reuse it naturally continues to apply to any copy that still exists elsewhere (like a legal archive copy, see below) but the working file is gone.
Do you keep a copy even after my order is finished?
We may retain one archive copy for legal, regulatory, audit, warranty, or dispute-resolution purposes, for example, in case a warranty claim needs to be checked against the original specification. That copy is kept under restricted access and can't be used for manufacturing, sales, or marketing purposes. It's a records-keeping safeguard, not an active-use copy.
My design includes an engraving with someone's name, is that treated any differently?
Yes. If your design includes personal information about a third party (for example, an engraved name or date tied to a specific person), that information is handled in line with our Privacy Policy in addition to the IP protections above, and nothing here limits any data protection rights that person may have.
What happens if you breach these commitments?
If Nivoda seriously breaches these obligations, through wilful misconduct or gross negligence, our liability isn't limited to the low, standard cap that applies elsewhere in our Terms for ordinary order disputes. Instead, a higher, design-specific cap applies, reflecting the seriousness of a genuine breach of trust around your creative work.
Does this cover me anywhere I do business in the UK, EU, US, elsewhere?
Yes. These commitments aren't limited to any one country, and the corresponding promise you make to us (that your design doesn't infringe anyone else's rights) is also a worldwide undertaking, given we manufacture and ship internationally.
What am I responsible for?
You confirm that any design you provide, whether you created it yourself or had someone else create it for you, doesn't infringe anyone else's intellectual property, privacy, or other rights, and that you hold all necessary rights, licences and consents to give it to us. If that turns out not to be the case and a third party brings a claim, you're required to indemnify Nivoda, meaning you cover the resulting losses, damages, costs, and legal fees. This applies regardless of where the claim is brought or which Nivoda entity it's brought against.