Whether you can return a piece depends on what you ordered. Here's a breakdown by product type.
Ready-to-Wear jewellery (tennis bracelets, stud earrings)
You can return any Ready-to-Wear item within 15 days of receiving it, and there's no restocking fee, the full product price is refunded.
Please note that the $35 USD return shipping fee is not covered, and shipping fees are also not refundable.
To be eligible, the item must be:
- Unworn and in its original condition
- Free from any signs of wear, engraving, resizing, or repair
To start a return, contact our support team and we'll guide you through the process.
Preset design rings from our Ring Studio (Nivoda Connect / Shopify only)
Rings ordered through our Ring Studio are made-to-order from a catalogue of preset designs, rather than fully customised piece by piece. These rings are strictly not eligible for return.
Bespoke and personalised jewellery
Bespoke and fully personalised pieces cannot be returned. This includes anything made to a custom design, or with engraving.
What isn't refunded
Regardless of what you're returning, outbound shipping fees are not refundable.
For help with packaging your return, see How should I package my return?