If you selected upfront payment at checkout or your account is set up for upfront payment only, you will receive a proforma (PF) invoice, which must be paid before your order can be confirmed.
Once you place an upfront payment order, we will hold the stone for 24 hours where possible. However, some suppliers do not offer holds, meaning availability cannot be guaranteed until payment is made.
To proceed with your order, please pay the PF invoice as soon as possible via bank transfer or credit card (if available in your region).
Once the payment clears, we will confirm availability with the supplier and move forward with your order.
⚠️ Unpaid PF invoices remain active for seven days. If payment is not received within this timeframe, the order will be automatically canceled.