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Place a hold request

Updated

  1. Find the 'hold request' button at the top of each card (screenshot below). Please note:
    - Not all suppliers will allow hold requests
    - If stones are already on hold you will not be able to place a hold request or add them to your cart

    Screenshot 2023-11-13 at 12.52.30.png

  2. Confirm the hold request . This will alert the supplier - and our team - to place the stone on hold.

    Screenshot 2023-11-13 at 12.54.04.png

  3. Once the hold request is accepted you will be updated via email. You can also check the status in the main menu under 'Holds'.

    Screenshot 2023-11-13 at 12.53.22.png

  4. From the holds screen you can see active, pending, rejected and expired holds. You can also add stones to your cart when ready to make a purchase.

    Screenshot 2023-11-13 at 12.57.08.png

 

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